There are many! There are many companies that have realized the advantages of hiring home-based customer service agents. The situation is a win-win for both parties. The company can save on overhead costs and draw from a large pool of candidates, while the employee gets to enjoy a 15-second commute.
The rise of work-at-home jobs In his blog on internet jobs from home, Dr. Al Lee Phd. discusses the topic in detail. He cites some interesting statistics in an article from CSMonitor.com.
According to reports, there are 110,000 jobs for work-at-home customer service in the U.S. 80% of those jobs are held by women. IDC, a Framingham-based market research firm, told CSmonitor.
Com that these legitimate home-based jobs ‘expected to double to 328,000 by 2010 “There’s a new trend in the U.S., where companies who used to outsource customer service jobs from home to countries like India are now bringing these jobs home. This new trend, homeshoring or “inshoring”, is a growing phenomenon.
Tim Whipple is the vice president of LiveOps’ agent services. He told CSmonitor.com that “Not all types of calls work well when they are sent to India or the Philippines.” Michael Brown adds that “You cannot easily train 5,000 employees at a Bangalore call center.” You have more control here.
Customer Service Jobs at Home Require Skilled Candidates
Alpine Access, which employs 7,500 employees, has received over 200,000 applications during the last 12 months. His workers are on average 41 years old, with 80 percent having some college education. Around 10 percent of his workers have advanced degrees.
According to Mr. Brown, airlines such as Southwest Airlines and Jet Blue employ many mothers who work from home. Carrington also employs people with disabilities.
How can you find work at home customer service jobs?
Our website has a database of work-at-home customer service positions.
Sharon Davis is a Work At Home expert and writer. She also helps people achieve their goals of starting a business, working from home or telecommuting.
